Deposit Questions
You will find in this page:
- General deposit rules and general deposit information
- How to deposit online using your credit card
- How to deposit over the phone using your credit card
- How to increase your credit card deposit limits
- How to get your deposit through if you have online difficulties
- How to deposit using a cash transfer
- Information about how to speed up document verification
- Click here if you’re ready to process a deposit now
General deposit rules and general deposit information
Did you know that SuperBook offers the highest credit card acceptance rate in the industry? Funding your account will be quick and easy. There are NO FEES on any deposits. Our accepted credit cards are Visa and Master Card and the minimum deposit online is $20.00. Our clearing house (E.F.S) will automatically add up to 10% to your first deposit with SuperBook.
Our rules state that all bonuses and corresponding deposits must be wagered 2 times before the bonus can be withdrawn. The maximum deposit is $1,000.00 a day and $6,000.00 a month. You can deposit a maximum of 5 times during a 24 hour period. You can deposit in excess of the limits by depositing with your credit card over the telephone up to $12,000.00 within a calendar month.
All sign up and reload bonuses are capped at $500.00
Always make sure your address and credit card information is up to date with your credit card institution before making a deposit. Our clearing house processor confirms the personal card holder information according to the credit card company’s records and not according to our customer data base. Therefore, if the credit card holder information is different from the customer’s profile our Account Management & Research department will take care of solving the mismatch by requesting the necessary documents to verify the correct credit card information and updating your betting account profile.
If you are having difficulties making your deposit, give us a call anytime at 1-800-996-5833 (numbers outside North America Click Here) and we’ll be more than glad to assist you.
When your credit card transaction is successful, the descriptor that will appear on your credit card statement will be displayed. Please take a moment to write it down. There might be a difference between the transaction date and the posting date on your credit card statement. If you do not recognize a transaction on your credit card statement or have a question about any transaction on your account, please feel free to contact us, we will be more than happy to help you.
How to deposit online using your credit card
If your credit card is a Visa or Master Card you can easily fund your betting account within seconds. Follow these steps to make your credit card deposit:
- Log into the Cashier Center page
- Choose the ‘Purchase’ button.
- Click on the ‘Credit Card’ method and follow the instructions of the system to have your credit card deposit completed.
If you are ready to make your deposit, click here to login to our Cashier Center.
How to deposit over the phone using your credit card
You need to register your credit card in our system to make deposits over the phone: In an effort to offer transparency for every transaction, each time that you have a new credit card used to deposit over the phone, our eFax & Documents Department will request a photocopy of the back and front of your credit card and also a government issued ID photocopy prior to accepting your deposit.
If you fax your documents from North America use our toll free number
1-800-201-4919 and if you fax from outside North America use the number 00-1-208-567-3627. Once your documents have been faxed, please give us a call to confirm they were properly received.
Note: Please take into consideration these facts when making deposits over the phone:
These deposits are processed manually; therefore it may take from 25 minutes up to 45 minutes for your deposit to show up in your betting account.
There must be at least 30 minutes in between each transaction.
Each transaction must be for a different amount ($25 difference as minimum).
The maximum number of deposits per card in a 24 hour period is 4.
How to increase your credit card deposit limit
Increase the deposit limits of your credit card up to $12,000.00 a month and up to $5,000.00 daily. Print this form, fill it out according to the instructions and send it by fax to us. Include a photocopy of your credit card(s) and Valid Drivers License or Passport. Make sure your photocopy is readable. Call 1-800-996-5833 approximately 4 hours after your documents have been sent and our team will try to speed your request as soon as possible. Once your credit card has been allowed to exceed the standard limits you can go ahead and make your deposit.
How to get your deposit through if you have online difficulties
If your credit card deposit was not accepted by the credit card processor immediately, you may attempt a total of three times. If it still doesn't go through, please call: 1-800-996-5833 for a Customer Service Representative to help you in this matter. You can also click here to chat with any of our agents.
How to deposit using a cash transfer 
You can now make a local cash transfer to fund your account. To use this deposit method, please click here to access our Live Chat and get full instructions on this funding option. Our staff is available 24/7 to help you with your transactions.
Information about how to speed up document verification
Before making a deposit and to avoid unnecessary delays in processing your payouts make sure your address is correct and that it matches bank records. In the case we were not able to verify your account information you may be required to submit additional documentation for account verification. Follow this list of suggestions to speed any verification process when documents are required:
- Customer Id number, username and password: For easier identification of the documents in your profile always include your customer ID or username and password at the top of all the pages you fax to us.
- Address change: Include a note with your new address
- Government ID: Your name and date of birth should be clearly seen on the document. Enlarge copies 150% and lighten them up by 75%.
- Copies of credit cards: Your full name, credit card number, and expiration date need to be clearly seen on the document. Enlarge the copies 150% and lighten them up by 75%
- Checking account statement issued by the bank: Your full name, billing address, bank account number, and a transaction made to SuperBook needs to be clearly seen on the document. Enlarge the copies 150% and lighten them up by 75%.
- Credit Card statement: Your full name, billing address, and credit card number needs to be clearly seen on the document. Enlarge the copies 150% and lighten them up by 75%.
- E-mailed documents: They can be sent in a JPG or PDF format to: documents@SuperBook.com.
- Faxed documents: They can be sent by toll free fax from North America at 1-800-201-4919 or outside of North America to the fax 00-1-208-567-3627