Our ‘Know Your Customer‘ Policy

In order to maintain the highest level of security, we require all our members to provide us with certain documentation in order to validate their accounts.

Why do I need to provide documentation?
There are several reasons. We at Superbook.com are committed to providing a socially responsible platform for recreational gaming. All of our members must be 18 or older and we are bound by our licensing agreement to verify this.

Secondly, as a respected online and global company it is in our interests to guarantee maximum security on all transactions.

Thirdly, our payment processors require that our policies are in line with international banking standards. A proven business relationship with each and every member is mandatory for the protection of all parties. Our licensing agreement also obliges us to comply with this.

Finally, by ensuring that your account details are absolutely correct, the inconvenience of 'missing payments' can be avoided. It can take weeks (and sometimes months) to trace, recall and resend using the correct information. This lengthy process also results in additional fees from our processors.

What documents do I need to provide?
Photo ID such as a passport or Driver's License is preferred. If you don't have either of these, certain other official identification cards may be permissible. These will be reviewed on a case-by-case basis.

We also need proof of the address on your account with us. A recent utility bill (water, electricity, cable, cell phone) in your name is best, but a bank statement or credit card statement is also acceptable.
This document must be less than 6 months old.

When do I need to provide these documents?
We greatly appreciate your cooperation in providing these at your earliest possible convenience to avoid any delays in processing your transactions. We must be in receipt of the documents before any cash transactions can be sent back to you. Under special circumstances we may require the documents before further activity (deposits and wagering) can take place on your account. 

These documents need only be provided once and will last a lifetime on your account, enabling flexible deposit options and fast-tracked withdrawals.

How can I send you these documents?
Please scan your documents, or take a high quality digital camera picture, save the images as jpegs, then upload the files using our secure form here, or just attach them to an e-mail to the following address: documents@gamingsupport.net

The attachment or attachments should not exceed 5MB in total and ideally should be much smaller.

How do I know my documents are safe with you?
The security of your documentation is of paramount importance. All files are protected with the highest level of encryption at every step of the review process. All documentation received is treated with the utmost respect and confidentiality.

We’d like to thank you for your cooperation in helping us make Superbook.com a safer place to play. As always, if you have any questions about this policy, or anything else, don’t hesitate to contact us using the help links on this page.