Position: Customer Support Representative (Remote Work)

Location: Las Vegas, NV / Department: Customer Service

Job type: fulltime

SuperBook Sports is one of the most well-known bookmakers in the industry thanks to decades of experience and a team of highly respected oddsmakers. Since 1993, we’ve set the bar in the world of U.S. sports betting by consistently delivering the real-time odds players need to make informed wagers and win big. We are looking for someone to join our Customer Service team working remotely in Nevada. Starting pay is $15 per hour with regular increases based on progression. Schedules may vary based on coverage needs. In addition to working with a great team, benefits include 3 weeks of paid time off per year increasing to 4 weeks after 1 year of service; medical, dental, and vision insurance with a 75% employer contribution, fully paid Life/AD&D insurance, voluntary benefits, a 401(k) plan, and more. In this role, you would:

• Quickly and effectively respond to inquiries from customers placing wagers through online and mobile betting apps.
• Use email, online chat, and/or phone calls to interact with customers.
• Ask relevant questions to understand the nature of the customer's issue.
• Use empathy, tact, and diplomacy to provide a positive experience for customers.
• Use judgment to determine when issues need to be escalated or other internal resources engaged in problem-solving.
• Use helpdesk software to accurately document issues and resolutions.
• Engage in training to stay current on company procedures and systems.
• Support team members within and outside the department as needed.

Requirements:

• Must be 21 years of age or older.
• Must reside and work in the state of Nevada.
• Must be able to pass any licensing requirements as mandated by gaming regulators.
• Fluent in English with strong oral and written communication skills.
• Working knowledge of Microsoft Office applications such as Outlook, Word, Excel and Teams.
• Experience using helpdesk software, such as Zendesk, is a plus.

PM22

Apply Here

Position: Field Marketing Manager - Tennessee (Remote)

Location: Nashville, TN / Department: Marketing

Job type: fulltime

SuperBook Sports is one of the most well known bookmakers in the industry thanks to decades of experience and a team of highly respected oddsmakers. Since 1993, we’ve set the bar in the world of U.S. sports betting by consistently delivering the real-time odds players need to make informed wagers and win big. SuperBook at the Westgate in Las Vegas has always been a household name as the world’s largest sportsbook. Now we’ve taken our immense betting menu to mobile apps in Tennessee. 

The overall goal of the Tennessee Field Marketing Manager role is to manage the execution, evaluation, and continuous improvement of marketing plans and resources (includes media management, events, promotions, and other marketing related activities as needed) to achieve annual goals within the state of Tennessee. This role will manage the intersection of marketing specialties and will need to focus on effective communication throughout the organization. Position will cover this assigned market and may change based on the growth trajectory of the company.

In addition to working with a fantastic team, benefits include 3 weeks of paid time off per year increasing to 4 weeks after 1 year of service; medical, dental, and vision insurance with a 75% employer contribution, fully paid Life/AD&D insurance, voluntary benefits, a 401(k) plan, and more. 

Requirements:

• Plan local marketing initiatives and coordinate execution with marketing support functions to manage results in assigned marketing geography.
• Ideate, create, and manage local campaigns around tentpole events in sports calendar, aligning all available assets internally and with all partners (cross-functional management).
• Own and manage key data points pertaining to Customer Acquisition, market share growth, and overall industry insights that impact Iowa business geographies; this includes reporting to key internal stakeholders and rolling up into the overall market summaries of the business as a whole.
• Prepare and communicate results, internal and competitive insights, and upcoming goals via a market dashboard outlining information as requested.
• Identify drivers and drags quarterly, including actual outcomes vs established goals.
• Lead annual planning for Iowa that rolls up to the overall goals and branding initiatives of the company.
• Lead large event sponsorship and execution of high profile events in various locations within Tennessee.
• Lead brand amplification directly focused on driving new customer acquisition and player retention across a range of channels, including, but not limited to media management, sponsorships, influencer support, and large brand events.
• Manage overall traditional media including, but not limited to, radio (traffic, buying, etc.), out of home, TV and others as needed. May include copywriting and traffic.
• Support agency management.
• Work directly with Creative Director and Content Director on development and execution of local creative as needed (TV, radio, outdoor, print, etc.).
• Identify and manage merchandising execution with key strategic partners.
• Work in partnership the Digital Team to create brand moments that can be amplified through performance marketing tactics.
• Manage marketing calendars through the lens of our high brand standards by geography for Tennessee.
• Interpret and evaluate information related to sales, P&L, promotional evaluation, cost per player, understand competitive landscape, general economic trends, and qualitative/quantitative research.
• Provide weekly, quarterly & yearly performance status to VP of Marketing.

Qualifications and Education:

Minimum 2 years Field Marketing, Media Buying or Sports Sponsorship Management experience.

Proficient in all Microsoft applications.

Graphics experience preferred but not required.

Effective communication skills and relationship building.

Excels at teamwork and influencer management.

Effective project management and organizational skills.

Must be available to travel nationally occasionally and within the state of Tennessee frequently.

Work schedule is based on flexible productivity and may require longer hours, weekend events, and other non-traditional work schedules.

PM22

Apply Here

Position: Field Marketing Manager - Midwest (Remote)

Location: Chicago, IL / Department: Marketing

Job type: fulltime

The overall goal of the Field Marketing Manager role is to manage the execution, evaluation, and continuous improvement of marketing plans and resources (includes media management, events, promotions, and other marketing related activities as needed) to achieve annual goals within the assigned states. This role will manage the intersection of marketing specialties and will need to focus on effective communication throughout the organization. Position will cover this assigned market and may change based on the growth trajectory of the company.

Requirements:

• Plan local marketing initiatives and coordinate execution with marketing support functions to manage results in assigned marketing geography.
• Ideate, create, and manage local campaigns around tentpole events in sports calendar, aligning all available assets internally and with all partners (cross-functional management).
• Own and manage key data points pertaining to Customer Acquisition, market share growth, and overall industry insights that impact Iowa business geographies; this includes reporting to key internal stakeholders and rolling up into the overall market summaries of the business as a whole.
• Prepare and communicate results, internal and competitive insights, and upcoming goals via a market dashboard outlining information as requested.
• Identify drivers and drags quarterly, including actual outcomes vs established goals.
• Lead annual planning for Iowa that rolls up to the overall goals and branding initiatives of the company.
• Lead large event sponsorship and execution of high profile events in various locations within assigned marketing geography.
• Lead brand amplification directly focused on driving new customer acquisition and player retention across a range of channels, including, but not limited to media management, sponsorships, influencer support, and large brand events.
• Manage overall traditional media including, but not limited to, radio (traffic, buying, etc.), out of home, TV and others as needed. May include copywriting and traffic.
• Support agency management.
• Work directly with Creative Director and Content Director on development and execution of local creative as needed (TV, radio, outdoor, print, etc.).
• Identify and manage merchandising execution with key strategic partners.
• Work in partnership the Digital Team to create brand moments that can be amplified through performance marketing tactics.
• Manage marketing calendars through the lens of our high brand standards by geography.
• Interpret and evaluate information related to sales, P&L, promotional evaluation, cost per player, understand competitive landscape, general economic trends, and qualitative/quantitative research.
• Provide weekly, quarterly & yearly performance status to VP of Marketing.

Qualifications and Education:

Minimum 2 years Field Marketing, Media Buying or Sports Sponsorship Management experience.

Proficient in all Microsoft applications.

Graphics experience preferred but not required.

Effective communication skills and relationship building.

Excels at teamwork and influencer management.

Effective project management and organizational skills.

Must be available to travel nationally occasionally and within the assigned states frequently.

Work schedule is based on flexible productivity and may require longer hours, weekend events, and other non-traditional work schedules.

PM22

Apply Here

Position: Administrative Operator

Location: Las Vegas, NV / Department: Risk Management

Job type: fulltime

SuperBook Sports is one of the most well known bookmakers in the industry thanks to decades of experience and a team of highly respected oddsmakers. Since 1993, we’ve set the bar in the world of U.S. sports betting by consistently delivering the real-time odds players need to make informed wagers and win big. SuperBook at the Westgate in Las Vegas has always been a household name as the world’s largest sportsbook. Now we’ve taken our immense betting menu to mobile apps in Nevada, Colorado, New Jersey, Arizona and Tennessee. As we continue to expand into new markets across the country, we are looking to build our bench strength. If you want to be part of the oldest odds-making group in the U.S. led by sports-betting MVP Jay Kornegay, we'd love to hear from you. In addition to working with a fantastic team, benefits include 3 weeks of paid time off per year increasing to 4 weeks after 1 year of service; medical, dental, and vision insurance with a 75% employer contribution, fully paid Life/AD&D insurance, voluntary benefits, a 401(k) plan, and more. In this role, you would:

1. Monitor and control the administration of the sportsbook.
2. Ensure the Risk Department has all necessary sheets, 
3. Make sure screens are functional and events are current.

Requirements:

1. Ability to work independently, exercise good judgement, and pay attention to detail.
2. Ability to operate and monitor computer equipment to open and close betting periods for sports wagering events.
3. Ability to communicate fluently in English. 
4. Ability to multi-task with accuracy on multiple systems.
5. Ability to follow detailed instructions and guidelines, documenting all variations of operating procedures.
6. Ability to obtain/renew all government required licenses or certification in Nevada and other states where SBOpco conducts online sports wagering.

Apply Here

Position: Field Marketing Manager - West (Remote)

Location: Denver, CO / Department: Marketing

Job type: fulltime

SuperBook Sports is one of the most well known bookmakers in the industry thanks to decades of experience and a team of highly respected oddsmakers. Since 1993, we’ve set the bar in the world of U.S. sports betting by consistently delivering the real-time odds players need to make informed wagers and win big.  Now we’ve taken our immense betting menu to mobile apps in other states and we are looking to build our bench strength.  In addition to working with a great team, benefits include 3 weeks of paid time off per year increasing to 4 weeks after 1 year of service; medical, dental, and vision insurance with a 75% employer contribution, fully paid Life/AD&D insurance, voluntary benefits, a 401(k) plan, and more.

If you are a resourceful and innovative leader with an ability to work well under pressure while collaborating with cross-functional team members, our Field Marketing Manager position may be the right job for you.  In this role, you would:

• Plan marketing initiatives and oversee execution among marketing support functions to manage results in assigned marketing geography 
• Ideate, create, and manage campaigns around tentpole events in sports calendar, aligning available assets internally and with external partners 
• Own and manage key data points pertaining to user acquisition, market share growth, and overall industry insights that impact the business of each geography; this includes reporting to key internal stakeholders and rolling up into the overall market summaries of the business as a whole
• Prepare and communicate results, internal and competitive insights, and upcoming goals via a market dashboard outlining information as requested 
• Identify drivers and drags quarterly, including actual outcomes vs established goals 
• Lead annual planning by assigned markets that rolls up to the overall goals and branding initiatives
• Lead sponsorship and execution for high profile events in various locations 
• Lead brand amplification directly focused on driving new user acquisition and player retention across a range of channels, including, but not limited to, media management, sponsorships, influencer support, and large brand events
• Manage overall traditional media including, but not limited to, radio (traffic, buying, etc.), out of home, TV, and others as needed 
• Communicate and manage priorities with key strategic partners including local and national sponsorship partners
• Support agency management 
• Work directly with Creative Director and Content Director on development and execution of local creative as needed (TV, radio, outdoor, print, etc.) 
• Ensure optimized merchandising execution in partnership with sales team, including promotional teams
• Work in partnership the Digital Team to create brand moments that can be amplified through performance marketing tactics
• Manage marketing calendars through the lens of our high brand standards by geography 
• Interpret and evaluate information related to sales, P&L, promotional evaluation, cost per player, competitive landscape, general economic trends, and qualitative/quantitative research
• Provide weekly, quarterly, and yearly performance status to VP of Marketing

Requirements:

Must be 21 years of age or older

Must be able to pass any licensing requirements as mandated by gaming regulators

Must be available to travel and work flexible hours (work schedule is based on flexible productivity and may require longer hours, weekend events, and other non-traditional work schedules)

Minimum 5 years experience in Field Marketing or Sponsorship Management 

Strong Microsoft Office skills (Word, Excel, PowerPoint, Outlook)

Graphics experience preferred, but not required

Effective communication and relationship building skills

Can perform effectively as a team member or leader as needed

Strong organizational and project management skills

PM22

Apply Here

Position: Risk Supervisor

Location: Las Vegas, NV / Department: Risk Management

Job type: fulltime

SuperBook Sports is one of the most well known bookmakers in the industry thanks to decades of experience and a team of highly respected oddsmakers. Since 1993, we’ve set the bar in the world of U.S. sports betting by consistently delivering the real-time odds players need to make informed wagers and win big. SuperBook at the Westgate in Las Vegas has always been a household name as the world’s largest sportsbook. Now we’ve taken our immense betting menu to mobile apps in Nevada, Colorado, New Jersey, Arizona and Tennessee. As we continue to expand into new markets across the country, we are looking to build our bench strength. If you want to be part of the oldest odds-making group in the U.S. led by sports-betting MVP Jay Kornegay, we'd love to hear from you. In addition to working with a fantastic team, benefits include 3 weeks of paid time off per year increasing to 4 weeks after 1 year of service; medical, dental, and vision insurance with a 75% employer contribution, fully paid Life/AD&D insurance, voluntary benefits, a 401(k) plan, and more. In this role, you would supervise sports gaming operations by:

1. Monitoring sports wagers placed and moving lines accordingly;
2. Understanding state gaming regulations in multiple jurisdictions;
3. Ensuring compliance with all state gaming regulations and internal controls.

Requirements:

Must be 21 years of age or older.

Must be able to pass any licensing requirements as mandated by gaming regulators.

Fluent in English with strong oral and written communication skills.

Ability to work independently and exercise good judgment in a variety of situations.

Ability to quickly shift focus as needed to address changing priorities.

Ability to perform basic mathematical calculations on wins/losses, etc.

Background in gaming, sports wagering, or other highly regulated industries is preferred.

Apply Here

Position: Customer Service Representative (Remote)

Location: Jersey City, NJ / Department: Customer Support

Job type: fulltime

SuperBook Sports is one of the most well known bookmakers in the industry thanks to decades of experience and a team of highly respected oddsmakers. Since 1993, we’ve set the bar in the world of U.S. sports betting by consistently delivering the real-time odds players need to make informed wagers and win big. We are looking for someone to join our Customer Service team in New Jersey. Starting pay is $18 per hour. This is a remote position. Schedules may vary based on coverage needs. In addition to working with a great team, benefits include 3 weeks of paid time off per year increasing to 4 weeks after 1 year of service; medical, dental, and vision insurance with a 75% employer contribution, fully paid Life/AD&D insurance, voluntary benefits, a 401(k) plan, and more. In this role, you would:

• Quickly and effectively respond to inquiries from customers placing wagers through online and mobile betting apps.
• Use email, online chat, and/or phone calls to interact with customers.
• Ask relevant questions to understand the nature of the customer's issue.
• Use empathy, tact, and diplomacy to provide a positive experience for customers.
• Use judgment to determine when issues need to be escalated or other internal resources engaged in problem-solving.
• Use helpdesk software to accurately document issues and resolutions.
• Engage in training to stay current on company procedures and systems.
• Support team members within and outside the department as needed.

Requirements:

Must be 21 years of age or older.

Must reside in the state of New Jersey.

Must be able to pass any licensing requirements as mandated by gaming regulators.

Fluent in English with strong oral and written communication skills.

Working knowledge of Microsoft Office applications such as Outlook, Word, Excel and Teams.

Experience using helpdesk software, such as Zendesk, is a plus.

Apply Here